Investigation Into Service At Mt. Greenwood Post Office Sought (July 13, 2020)

Tim Moran
July 13, 2020
CHICAGO — Mail problems at the Post Office on 111th Street in Mount Greenwood have been ongoing for years, elected officials who serve neighborhood residents said in a letter addressed to Postmaster General Louis DeJoy. Service at the facility at 3349 W. 111th St. has been "sporadic," and "discourteous responses" have been made by post office staff when being met with complaints, U.S. Rep. Dan Lipinski wrote in the letter, which was also signed by State Rep. Fran Hurley, State Sen. Bill Cunningham and 19th Ward Ald. Matt O'Shea.

The letter, dated July 8, states an investigation and "concrete action" should be taken, with some form of response sought by July 27. A spokesman for the United States Post Office had been reached Monday night, but was not immediately able to comment on the letter.

Complaints about the post office detailed in the letter include some not receiving their mail for a week or longer and being forced to go to the post office to track it down. Staff at the post office has "responded rudely" to the complaints, the letter states, and "this lack of accountability and transparency is entirely inappropriate and unacceptable."

The complaints elected officials have received about the service in Mount Greenwood "far exceed" the number of complaints that come from other post offices in the area, according to the letter.

From the letter:

"We require that your senior leadership team undertake a thorough investigation into the operations of the Mount Greenwood Post Office and inform us and our community of the findings of that investigation.

"We further request that you take corrective actions to improve customer service remedy issues negatively affecting mail delivery functions and deploy additional staff training to restore common trust in this facility."

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